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30 Day Return Policy

30 Day Return Policy From www.beyondtheofficedoor.com

All products must be returned within 30 days of delivery in their original packaging and in like new condition. The purchaser will be charged return freight, and a 25% restocking fee. Some items cannot be returned, and this is stated on our products description pages when it applies*. All sales are final for Open Box Specials and Repack items located in our outlet store. If you have any questions related to our return policy please contact customer service 866-733-0698 ext 3. If you have received a shipment that was damaged in transit please see our shipping policy page.

*All products by the following manufacturers cannot be returned: Cramer, DMI, Flexsteel, HighPoint (HPFI), Lesro and Neutral Posture.

 

NewHeights™ Return Policy - See All NewHeights Products

We guarantee that you will LOVE your NewHeights™ Desk! If you are not satisfied for any reason, just return it within 30 days of receiving the product and we will refund 100% of the purchase price. We do require that the product be returned in its original packaging and in new condition. Please call first to obtain a RMA number before shipping back the desk. The customer is required to pay return shipping costs. This policy is limited to one desk per customer. If you have any questions about our NewHeights™ return policy please contact us toll free at 866-733-0698 ext. 3.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the freight costs both ways.

**The fixed height RA-24XXNFWT is excluded from this policy.

 

VertDesk™ Return Policy - See All VertDesk Products

We guarantee that you will LOVE your new VertDesk! If you are not satisfied for any reason, just return it within 30 days of receiving the product and we will refund 100% of the purchase price. We do require that the product be returned in its original packaging and in new condition. Please call first to obtain a RMA number before shipping back the desk. If you have any questions about our VertDesk return policy please contact us toll free at 866-733-0698 ext. 3.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the return shipping cost. This policy is only valid for orders of one desk. All orders of two or more desks will be subject to our normal return policy.

 

ERA Office Chairs Return Policy - See All ERA Products

We have arranged a special return policy with ERA Products for their entire office seating line. Customers now have 30 days to use their new ERA office chair, starting from when their delivery is signed for. If for any reason they are not happy with an ERA product, ERA will accept returns for a flat fee of $250.00. Please note that the chair must be returned in its original packaging and in like new condition. This return policy is only valid for single chair orders. Orders of two or more chairs are subject to our standard return policy which is a 25% restocking fee and the return shipping costs.

 

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