Beyond The Office Door Policies and FAQ's -- Best Ergonomic Furniture Store Online!

Beyond The Office Door's Policies and FAQs..Answered!

When are you open?
How do I get a hold of someone at beyondtheofificedoor.com?
What is your mailing address?
What types of payments do you accept?
When will you charge my credit card?
What about sales tax?
What if I have a question?
What if I can't find a certain product on the site?
How difficult are your products to assemble?
Do I pay for shipping?
What type of shipping service do you offer?
What if I need to cancel my order?
What if I want to return the product?
How do I make a warranty claim?
What if I see the same product online somewhere else for less?
Can you accommodate a large order?
How does Beyond The Office Door use our information?
Is your site safe and secure to shop at?
What if I would like to comment on your site or suggest an improvement?

When are you open?

Our office hours are..
Monday – Friday 8:00 AM – 6:00 PM CST

Online ordering is available 24/7/365. Please send all questions regarding purchases after office hours or on the weekends to info@beyondtheofficedoor.com. Don't be suprised if your question gets answered after hours or on Saturday and Sunday!

How do I get a hold of someone at beyondtheofficedoor.com?

Call us Toll Free at 1-866-733-0698
Our Fax Line is 715-254-1630
You can also email us at info@beyondtheofficedoor.com anytime.

What is your mailing address?

Beyond The Office Door
501 Johns Drive, Suite 2
Stevens Point, WI 54481, USA

What types of payments do you accept?

We accept Visa, MasterCard, American Express and Discover Cards

When will you charge my credit card?

Your credit card will be charged within 24-48 hours of order placement by our secure merchant provider Authorize.net. Please note that for security reasons Beyond The Office Door will never keep your credit card number on file. You will also receive an automatic e-mail order confirmation within 15 minutes of placing your order online. Please review this acknowledgement for accuracy of the billing and shipping information.

What about sales tax?

Beyond The Office Door only applies sales tax to your order if you are a customer located within the state of Wisconsin. Thanks to the "Internet Tax Freedom Act", we are not required to charge you sales tax on any interstate sales. This can save some big $$.

What if I have a question?

If you have questions please contact us via email at info@beyondtheofficedoor.com or call toll free (866) 733-0698. We will make our best attempt to answer all emails within 1 to 2 hours of receiving them during normal office hours. Again don't be afraid to email us on the weekend, we don't mind answering your furniture related questions..

What if I can't find a certain product on the site?

If you can’t find a product on our website and it is offered by one of Beyond The Office Door’s suppliers, please contact us and we can help find what you are looking for. You can reach us toll free (866) 733-0698 or email us at info@beyondtheofficedoor.com

How difficult are your products to assemble?

Most of the office furniture found on beyondtheofficedoor.com requires little assembly or ships fully assembled. Detailed assembly instructions will be sent with your package and may be available on our website as well. Please make sure to look at your packing slip, most Eurotech orders will have their assembly instructions included within the packing slip. If you would like to see a products assembly instructions before purchasing the item or have lost yours, please contact us and we'll send you the directions via email or fax.

Do I pay for shipping?

Almost 90% of Beyond The Office Door’s products ship free via domestic ground services such as FedEx or UPS Ground Service (the exception, large orders will be sent via free freight or truck to your dock or curb). Please note that all KFI seating products require a shipping quote prior to placing your order. If you need an order expedited, please call us to get an exact rate for the specific shipping cost to your destination.

What type of shipping service do you offer?

Products leave the factories within accurate times noted on every product description page. Transit times will vary, but you can track your shipment to your location from the carrier’s site. We will send tracking information 24 hours after your product has shipped. The email will be sent to the exact email address you provide us during the check out process. Standard ground service will bring your furniture to your door or loading dock, but no further. If you need inside delivery or set-up you must contact us to arrange the special delivery and assembly of your new furniture. There will also be an additional cost associated with this type of delivery and quotes can be obtained via email info@beyondtheofficedoor.com or toll free at (866) 733-0698.

What if I need to cancel my order?

Once the product leaves the factory or distribution center, your order cannot be cancelled. This usually occurs within the first 24-72 hours after your order has been placed. All orders are placed the same day that we receive them and sometimes within minutes of receiving them. This makes it very hard for us to cancel orders unless they are caught within the first 6 hours. If you place an order that requires a custom fabric, they are not typically shipped right away, and we will have a much better chance to stop this order. Once your item has begun the custom fabric upholstering process we are no longer able to cancel your order and the listed restocking fees will be incurred.

What if I want to return the product?

Eurotech (Raynor Marketing) Return Policy

All products must be returned within 30 days in their original packaging and in sellable condition. The purchaser will be charged return freight, and a 15% restocking fee. Some items cannot be returned, and this is stated on our products description pages when it applies. We are a fully authorized Raynor/Eurotech dealer giving you full access to their great lifetime warranty program for all raynor chairs.

K & A Mfg Inc. (RightAngle and NewHeights) Return Policy

All products must be returned within 30 days in their original packaging and in sellable condition. The purchaser will be charged return freight, and a 15% restocking fee. Some items cannot be returned, and this is stated in all of our products descriptions where it applies. Please note that we do not charge a restocking fee on any Myriad keyboard trays.

KFI Seating Return Policy

All products must be returned within 30 days in their original packaging and in sellable condition. The purchaser will be charged return freight, and a 30% restocking fee. Some items cannot be returned, and this is stated in all of our products descriptions where it applies. These are generally products that have been custom upholstered.

Office Star Products SPACE and Proline II Return Policy

Returned merchandise will not be accepted unless authorized in writing prior to return; shipped frieght prepaid, and if applicable, and will be subject to a 20% restocking fee. All products must be returned within 30 days in their original packaging and in sellable condition when returned.

How do I make a warranty claim?

All of our products are covered by specific manufacturer warranties. Beyond The Office Door will assist you with warranty claims if you have bought the product from us. Please review the warranty for each product listed on each of our product pages.

Eurotech (Raynor Marketing) Warranty

Eurotech chairs carry a Lifetime Warranty on all parts, and a 5 year warranty on the fabric and leather. You deserve total customer satisfaction. Eurotech warrants to the original purchaser all components for the life of the product with the exception of upholstery and foam, which will be warranted for five years. Eurotech warrants to the original purchaser that all parts will be free from material defects. Eurotech will repair or replace, at it's option, any unaltered components. Customers own material is not warranted and the Warranty is limited to a forty hour work week. The warranty is limited to replacement or repair, and does not cover cost of transportation and labor. There are no other warranties expressed or implied other than those specifically described. Eurotech shall not be liable for consequential or incidental damages arising from any product defect.

RightAngle™ Warranty

All RightAngle™ products are warranted to be free of defects due to manufacturing or materials for a period of five years from shipment date. We will replace any defective part after being proderly inspected. Cost incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty.

RStyle™ and NewHeights™ Warranty

All R-Style™ and NewHeights™ prodcuts are warranted to be free of defects due to manufacturing or materials for a period of five years from shipment date (exception New Heights lifting columns are warranted for a period of two years). We will replace any defective part after being properly inspected. Cost incurred due to products rep lacement such as installation, labor charges or transportation are not covered under this warranty.

KFI Seating Warranty

All KFI chair frames and table bases are warranted against defects for (10) years from the date of original purchase. KFI guarantees all products to be free from defects in original material and workmanship for a period of (1) year from the date of purchase. This warranty is void if product(s) is not used for its intended purpose or subjected to an unusual application. abuse or normal wear and tear. Variations in color or texture of material are not considered defects

SPACE and PROLINE II Warranty

Space and Proline II office chairs are warranted from the date of purchase against failure due to material and workmanship as follows; Lifetime on component parts including pneumatic cylinder, control mechanism, base and casters. 3 Years on upholstery fabric and foam against wear and deterioration. Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use. All Warranties are limited to the original purchaser for normal commercial usage (40hrs/ week) by users weighing under 250lbs. Unless it is a 7102, 7105, and 7200 Big and Tall chairs rated to 350lbs.

What if I see the same product online somewhere else for less?

We will attempt to match or beat any office furniture price found online. Please contact us for a quote at info@beyondtheofficedoor.com or call us at (866) 495-0400. Competitor's lower price must include all of the same terms and conditions as Beyond The Office Door (including freight, warranty & similar return policies) and the competitor must also be an authorized dealer not selling through auctions sites such as eBay.com, uBid.com, ect.

Can you accommodate a large order?

If you have a large multiple piece order that exceeds $5,000.00 please contact us by phone toll free (866) 733-0698. We will need some extra information from you before we send our quote out to you. This is worth your time and could save you extra money.

How does Beyond The Office Door use our information?

- We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. This personal information is never saved.
- We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
- We only use return email addresses to answer the email for three reasons; to send out order confirmations, tracking information, and offer discounts to our previous customers.
- Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Is your site safe and secure to shop at?

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from customers online.

What if I would like to comment on your site or suggest an improvement?

Please send all comments to us at info@beyondtheofficedoor.com, we love to hear all feedback whether it be positive or negative. Your input is what makes our company better, so please feel free to drop us a line any time. Thanks for stopping by!