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Home > Office Star Shipping Info

Office Star Shipping Policies

a. Shipping lead times

All Office Star chairs that are considered "shelved Inventory" are shipped within 3-5 business days after receiving your order confirmation. All custom Office Star orders including COM fabrics, are shipped within 7-10 business days. Please allow up to 5 business thereafter to receive your item, shipping time depends on your location. All Office Star orders are shipped from Ontario, CA Monday-Friday 9am-5pm PST.

b. Order changes and cancellations

Due to expedited shipping schedules, Office Star Products must limit customer changes and cancellations. A restocking fee charge of 20% will be invoiced for any product cancelled or changed after production has begun. Product normally beings within 72 hours of receiving order confirmation.

c. Merchandise Returned

Returned merchandise will not be accepted unless authorized in writing prior to return; shipped frieght prepaid, and if applicable, will be subject to 20% restocking fee.

*TITLE OF GOODS* passes to purchaser and our responsibility ceases when shipment is accepted for transportation by any carrier from our factory. If shipment is received damaged, note damage on carrier freight bill at time of acceptance and file claim for appropriate damages from the carrier. Concealed damage must be reported to the transportation company within 15 days from the date of delivery. All damaged merchandise claims must be filed directly with the delivering carrier.